Elevate Your Business’s Customer Service with ServiceNow’s CSM
ServiceNow’s Customer Service Management (CSM) platform is designed to enhance customer satisfaction while keeping operating costs under control. By leveraging advanced AI, CSM improves self-service capabilities and streamlines agent productivity, resulting in happier customers and a more efficient service process.
CSM integrates various applications and capabilities that enable your business to grow and adapt. Self-service portals with knowledge bases allow customers to find answers to their questions quickly, while workforce optimization tools ensure effective team management. Additionally, built-in process mining and predictive intelligence refine process flows and work tasks for optimal efficiency.
The Now Platform® is the backbone of CSM, offering a seamless system of action that reduces complexity and scales operations efficiently. By adopting CSM, you not only optimize your service process but also gain access to a comprehensive customer experience platform that significantly improves your bottom line.
Real-World Use Case
Imagine your business receives a high volume of customer inquiries every day. With CSM, customers can quickly find answers to their questions through self-service portals, reducing the workload on your agents. When customers do need to speak to an agent, CSM provides agents with real-time information, enabling them to resolve issues swiftly and efficiently. With built-in process mining and predictive intelligence, you can identify and resolve issues before they become problems, resulting in a happier customer experience and a more efficient service process.
